Choppy or poor quality can be frustrating during a telemedicine call. Here are 5 tips to improve call quality: 

  1. Restart your computer before a call.  Other software might be using computer power or interfere with your video or microphone. Restarting your computer will assure your computer is refreshed and ready for video. If you don't want to restart computer, at least restart your browser and close unused programs.
  2. Use fast internet with ethernet cable. Video quality adapts to internet speed, so the faster and more stable your broadband connection (or mobile signal), the better the video quality you will receive. If you share internet with others, your quality could be affected if they are also streaming movies or downloading huge files at the same time. 
  3. Use a newer computer with plenty of speed. Sending and receiving encrypted video takes a lot of computer power. Old or slow computers will have a harder time processing the video, which can cause choppiness. Use a new or more powerful computer if possible.
  4. Try Call Optimization feature. If you are experience poor quality, despite trying everything above, try using the Call Optimization feature. We lower the video quality so that it requires less bandwidth and computer power, hopefully resulting in less choppiness during your call. 
  5. Use headphones. Typically your computer will automatically eliminate echo or audio feedback so you don't hear yourself talking. But if it happens, have the participant and yourself use headphones to prevent the issue.

These tips apply to both participants on the call. A bad connection on one end will result in the other participant seeing a poor quality as well. 

If you are still having trouble, please take these diagnostic tests and email send the results to

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