The following simple tips will help your telemedicine call go smoothly.

  • Restart your device before the call.

  • After checking in, use the pre-call test to check your microphone and camera.

  • Use headphones to improve audio performance.

  • Have a strong internet connection.

This image shows a step-by-step process for signing in to your first call.

Five steps to make check in easier and tips for a great call.

You can right-click the image and download this flyer as a JPEG. Or you can click here and download it as a PDF.

  • To learn how to update your browser, click here.

  • To check your connection speed, click here.

  • Sometimes clearing your browser's cache or cookies can solve problems. To learn how to do that, click here.

  • Here are some advanced tips for successful calls.

If you have any questions, please contact our support team.

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