To help us figure out the problem and help you fix it, run the following diagnostic tests:

  • Use doxybot pre-call test to make sure your speakers and camera are all set up and working. 

  • Estimate call quality to predict your expected call quality based on your computer and internet speeds. If you a receiving high scores, then the quality issue is likely on your patient's side of the call. Ask them to run the same test. 

  • Run an internet speed test to determine your connection speed. Both you and your participant need at least 500kb/s download and upload speeds to have a good call. 

  • Run the WebRTC Troubleshooter to determine the stability of your network. If you get "Network Appears Unstable", then your router or internet service provider (such as Comcast) is mostly likely the cause of your quality issues.

If a test failed, send a screenshot of results to our support team to help you figure out the next steps. These tests will take a few minutes to run.

If you have any questions, please contact our support team.

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