Yes, we are PHIPA and PIPEDA compliant on all of our plans.
Our current procedures and processes comply with PHIPA:
- Doxy.me does not store patient health information. Therefore, servers that store patient health information in Canada are not needed.
- Doxy.me video calls are an encrypted peer-to-peer connection between the provider and patient, meaning data his exchanged through the internet directly between the two participants rather than passing through a server.
- For users in Ontario, check out this article for a comparison between HIPAA and PHIPA.
NOTE: If a provider is on a paid plan and chooses to utilize the File Transfer feature, any data transferred or requested will remain available for a maximum of 15 minutes during a call. This data is temporarily located within the US for the duration of the call before being permanently removed. This feature is optional and not required to conduct a video or audio call.
If you have any questions, please contact our support team.