IMPORTANT: Background effects is currently only available on desktop/laptop devices with Chromium-based browsers (e.g., Google Chrome, Microsoft Edge). It is not available when you (the provider) are using a phone or tablet. Nor is it available if you are using Firefox or Safari as your browser.
Using a virtual background or blurring your actual background can limit unnecessary distractions for your patient during the call.
What's Covered in this Article
Apply background effect before the call
From your Dashboard, select the three-dot menu (...) on your self-preview
If the preview video is not visible, it may have been turned off. To turn it back on, go to Account Settings, then Room tab. "Camera preview in dashboard" should be toggled on.
Select Background effects
Select preferred background from the options:
- None (removes effect)
- Slight blur
- Blur
- One of the virtual backgroundsClick Apply to save changes
Apply background effect during the call
From the call toolbar select the three-dot menu (⋮)
Select Background effects
Select preferred background from the options:
- None (removes effect)
- Slight blur
- Blur
- One of the virtual backgroundsClick Apply to save changes
Turn Off Background Effect
To remove your selected background effect:
Return to Background effects
Select None
Click Apply to save changes
Limitations
Currently only available desktop/laptop devices with Chromium-based browsers (e.g., Google Chrome, Microsoft Edge)
If you notice bugs or imperfections, please share that information with us by emailing support@doxy.me with "Background Effects Issue" as the subject.
Most blurred or virtual background effects use additional CPU processing power and/or additional RAM from your computer. In addition to potentially impacting the strength of your call, these added strains on your computer could cause your computer's cooling fan to run throughout a call.
If you have any questions, please contact our support team.