Get Paid: Commercial and Managed Care

Private insurances include commercial and managed care plans. These plans are dictated by state law and varied by insurance company.

For billing and reimbursements it is best to research both state and insurance carrier/ plan coverage.

• You can learn about specific state telehealth reimbursement policies with the Center for Connected Health Policy. Here you can also sign up for updates and stay current with any changes.

• Insurance carriers provide telehealth billing and reimbursement information online. Below are some resources and examples. You can also reach out directly to the insurance companies as a provider.

  • Online Resources per Insurance Carrier

    Aetna Telemedicine FAQs

    Cigna Virtual Care Policy

    Humana telehealth reference guide for providers

    UHC Telehealth Reimbursement Policy

  • BCBS has separate policies per state and product, examples:

    BCBS Telehealth Policy- Alabama

    BCBS Telehealth Reference Guide- Arizona

    BCBS Horizon NJ Health Telehealth Policy- New Jersey

    BCBS Telehealth Policy- North Dakota

    BCBS Telehealth Resources- Texas

    Independence BCBS Telehealth Policy

Additional Resources:

COVID-19 FAQs

Medicare Reimbursement

American Telemedicine Association

AMA Telehealth Policy, Coding and Payment

HRSA Health and Human Services: Telehealth Policy

National Committee for Qualified Assurance: Taskforce on Telehealth Policy

If you have any questions, please contact our support team.