Sometimes it’s convenient to download files to your mobile device so you’ll have them to review, or maybe you’re away from your desktop and a mobile device is your only option.
However, it can be tricky to find files if you’re not used to navigating the file folders on your device. This guide shows you how to find things you’ve downloaded on both iOS and Android devices.
How to find downloads on iPhone
If you own an iPhone, go to the Files app to find your downloads. Sometimes people hide the Files app in a folder since you can’t delete it and it’s not immediately useful, but it is built into every iPhone.
Navigate to your Files app and tap it.
If you don’t immediately see the Browse screen, tap the Browse icon.
Within Browse there are a number of options under Locations:
Cloud: Tap iCloud, Google Drive, Dropbox, Amazon Drive, or any other cloud-based system to access files stored in those accounts.
Local: Tap On My Phone to see all files downloaded to your device.
Recently Deleted: Open this folder to search for any files you may have accidentally deleted.
You can also tap the search bar and enter the name of the file you're looking for. Even entering the first few letters can help you find the name of the file.
How to find downloads on Android phones
For Android smartphones, the same general actions occur but have different names.
Open your app drawer.
Open the file manager on your phone, which will be named something like Downloads, File Manager, or My Files.
Select the Downloads file folder.
Look for the file you need.
NOTE: If you can’t see your downloads, first navigate to Internal Storage, and then you will be able to access the appropriate folder.
You can also use the search bar to quickly bring up the file you’re looking for or check to see if you accidentally sorted it into another folder.
If you have any questions, please contact our support team.