Upgrading Free or Professional accounts to a Clinic account is easy:

  1. Log in to the account you want to make the owner account, decide how many seats you need, and then upgrade this account to Clinic.
    REMEMBER: From now on, you'll need to use your new domain to log in.
  2. Invite the users you want to add to your clinic account. It doesn't matter if they already have a Professional or Free account.
  3. Have the owner of the Professional subscription downgrade to the free version to stop them from being billed once they have established their new Clinic account.
  4. Have the owner of the Professional subscription contact us for a refund of their subscription after you've invited or upgraded them to a Clinic plan.

Merging Isn't Necessary

You can have two accounts with the same email address. In other words, you can have a Clinic account as well as either a Free or Professional account. This is possible because clinics receive their own unique login domain, whereas Free and Professional accounts use the doxy.me login.

If you have any questions, please contact our support team.

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