To set the default video resolution that a call uses:

  1. From your Dashboard click Account Settings 
  2. Click Expand under Room Settings 
  3. Choose video quality under Default video quality
  4. Click Update to save 

Note: We do not allow you to set HD as default video quality because some patients don't have enough bandwidth to support it, causing worse quality. So we require you to start on SD. If the call quality is good on SD then you can try HD during the call

If you need any help, please contact our support team

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