With Doxy.me Clinic account, it is possible to have an office assistant or staff meet with a patient prior to the scheduled appointment with the provider.

Grant room access approach
Setup: On a Clinic Account, a provider can grant room access to another user on the Clinic account. For non-provider office staff, clinics can request a free admin/staff account. The provider can then grant room access to the staff user. 

Workflow: 

  1. Patient checks into the provider's room
  2. Patient will appear in the staff member's queue
  3. Staff member starts the call with the patient 
  4. Staff member does whatever they need to do with the patient
  5. When finished, the staff members sends the patient back in the waiting room using the pause call button
  6. Staff notifies the provider that the patient is ready (using whatever communication tool your clinic currently uses)
  7. Provider starts the call with the patient

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