There are a few common reasons why a patient won't show up in your queue or will tell you that you appear offline:
They may be in the wrong place. Please be sure to send them to your correct waiting room link.
Did you send them the waiting room link to another account? If you upgraded to a Clinic account, you will still have your free account and both will have unique waiting room links.
As a provider, did you check in to your own waiting room? If so, you'll want to be sure you sign in to your Dashboard to start a call. Sign into my Clinic Dashboard.
Have you logged in to your account on multiple devices? If one device goes to sleep, it will show you as offline even though you are logged in somewhere else.
Are you and the patient both online? Even if your WiFi is turned on, you may not be connected to a network.
Do you or your patient have a spotty WiFi connection? If so, that can delay offline and available status updates from appearing accurately.
Do you have a firewall in place? Doxy.me requires a few different services to run, and they may be blocked by your browser settings.
How to fix this
Turn on desktop or mobile notifications to be alerted right away when someone checks in.
Refresh the browser page, and wait a few seconds so your patient can check back in.
Switch to a different WiFi connection, and close out any large unneeded background applications.
Keep your Dashboard tab open before sending a patient your waiting room link or setting aside time for a meeting. This way, whenever a patient checks in, they'll see you online and available right away.
NOTE: Please check our status page to ensure that all systems are operational.
If you have any questions, please contact our support team.