Update webcam drivers manually

  1. Make sure no physical obstructions are blocking camera lens.
  2. Search "Device Manager" in Windows Start menu. 

  3. Open Cameras > right-click webcam > Update Driver (if on a newer laptop disregard integrated webcam) .

  4. Open Cameras > right-click webcam > Uninstall device 

  5. At the top of Device Manager right-click DESKTOP/LAPTOP-code > scan for hardware changes (should reinstall camera driver)

  6. Restart computer, and Windows OS will re-install latest version of camera drivers.

Device settings 

  1. Login to your Doxy.me Dashboard. 
  2. Hover mouse over preview window and click three horizontal dots:

  2. Make necessary device input changes: 

  3. If any changes are made, restart web browser. 

If Logitech webcam stops working on Windows OS 

  1. Unplug and plug back to ensure its secure.
  2. Open Windows Start menu > search Logi Capture.
  3. If you don't have it, install here .
  4. Open Logi Capture, and you'll see a popup prompting you to update if one is available. 
  5. Restart device. 

If on a Lenovo Device

   Windows 7

  1. Open Windows Start Menu > search Lenovo Web Conferencing. 
  2. Manually start camera app. 

Windows 8

  1. Open Windows Start Menu > search Lenovo Settings (install here if necessary).
  2. Select Camera tab / scroll all the way down and turn off Privacy Mode. 

Windows 10

  1. Open Windows Start Menu > search Lenovo Vantage
  2. Open Hardware Settings >  Audio/visual
  3. Scroll down to Camera Privacy Mode > toggle Off

If you need further assistance, contact our support team.

Did this answer your question?