To have a call on Firefox, you need to provide access to your webcam and microphone. This usually only needs to be done once.

On Firefox, select 'Share Selected Devices' or 'Allow' in the prompt (check 'Remember this decision' if you don't want it to ask every time)



If you've allowed access but still can't get your webcam or mic, then try to:

  1. Restart your browser
  2. Restart your computer
  3. See camera not working help page
  4. See microphone not working help page

If you are still having issues after trying these steps, please contact our support team

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