If your camera and mic are blocked in Chrome, there's a few steps you'll need to take in order to re-enable them for use on a call: 

How to enable camera and mic on your mobile device

  • In Chrome: 
  1. Open the menu in upper right corner.
  2. Scroll down, and open "Site settings".
  3. Select  "Camera"
  4. Open the URL link under "Blocked" 
  5. Select Clear & reset under "Permissions" 
  6. Restart Chrome. 
  • In your device's "Settings" app: 
  1. Go to "Apps", and select Chrome. 
  2. Open "Permissions". 
  3. Ensure the camera and microphone are toggled on.
  4. Restart Chrome.

How to enable camera and mic in the browser

  1. Select the lock icon located near the right side of your search bar.
  2. Select the dropdown menu next to camera and microphone.
  3. Change the camera and microphone access to "Allow". 
  4. Refresh the browser tab (cmd + R).

If your camera and mic are still disabled, you may need to reset Chrome permissions

How to re-enable camera and mic in Windows 10 

How to re-enable camera and mic in macOS 

If you're still having issues, please contact our support team

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