If you can't log in, it's either because you aren't using the correct password or your email is incorrect.

Reset password

If you are sure your email is correct and the same one you used when you created an account, you can reset your password

We'll send a password reset link to the email associated with your doxy.me account. Please be sure to change it within 15 minutes, otherwise the link will expire and you'll have to send it again. 

Once logged in, you can change your password in account settings.

Reset password on clinic account

To reset the password on your Clinic account, you need to go to:

            https://{your-clinic-subdomain}.doxy.me/forgot-password

Make sure you go to your subdomain to reset your password. 

Password reset email didn't come

If you didn't receive a password reset email, it's usually due to one of these reasons:

  • The reset email is in your SPAM folder, check there.

  • The email you used to reset your password isn't the one you used to create your account when you signed up. 

  • You signed up for doxy.me with a different email address, or the email you signed up with had a typo (it happens more than you think). 

If you have any questions, please contact our support team.             

      

Did this answer your question?