Since your room URL doesn't change, anyone who knows it can check into your room anytime. To limit access, use a passcode to limit who can enter your private waiting room. This is not available for shared rooms.

To set a room passcode:

  1. Go to Account Settings in the dashboard 
  2. Then expand the Room Settings 
  3. Next check the Use Room Passcode box 
  4. Create a passcode using letters and numbers
  5. Click Update
  6. Share passcode with your patient

During check in, your patient will need to enter the passcode you set to continue:

Note: Room passcode is available to Professional or Clinic users.

If you have any questions, please contact our support team

Did this answer your question?