Granting other users access to a provider's waiting room allows them to:
- access the provider's patients
- get notifications when patients check in
- place a patient on hold and pass the call back to the provider
- invite patients to the waiting room
For Clinic Admins to grant access to their own waiting room, they should:
- Go to Account Settings from the dashboard
- Then Clinic Settings
- Expand the My Room Access section
- Turn the slider to green to give that provider access
For other providers, the process is the same, except they should look under the Sharing tab:
Clinic Owners and Admins can also grant access on behalf of providers in their clinic via the Manage Users settings.
Note: This feature is only available on the Clinic plan.
If you have any questions, please contact our support team or schedule a support video call.