Not seeing yourself or the other person at the start of a call is a common problem among all video software. Here are a few things you can try:

Restart your computer <-- THIS SOLVES MOST ISSUES Sometimes other video programs (e.g. Skype) can adjust your settings. Restarting your computer will clear this issue. 

Does everyone have a webcam? Is it plugged in and working?
Sometimes someone tries to use a computer without a webcam or it's not plugged in or turned on. Make sure everyone has a working camera.  

Did you give your browser permission to access your webcam?
The first time you log into, your browser will ask you permission to share your webcam and microphone. Make sure you selected the correct webcam to share with

Quit other video programs and restart your browser
Sometimes other video programs (e.g. Skype, FaceTime ect) can prevent your web browser from accessing your webcam. Quitting those programs and restarting your browser will clear this issue.

Does your camera work elsewhere?
Is your camera working with other programs like Skype, FaceTime, and Hangouts? On Windows open the 'Camera App' and on Mac open 'FaceTime' and see if you can see yourself.

Unplug your camera and plug it back in
Amazingly we've seen this work. So if you are using an external camera it's worth a try! 

Antivirus, Firewall or Parental Settings
If you have antivirus, firewall, or parental control software installed, ensure that you've whitelisted to access and share your camera. 

Try changing browsers
We've seen some browsers give customers more trouble than others. If you are having trouble with Chrome download Firefox. If you are having trouble with Firefox download Chrome

Did you recently have a Windows Update?

Run diagnostics Run this test to check your webcam capabilities.

If you get something unusual under Camera sections, email the results to  

Do you need a new camera? Go to and buy our recommended camera now.

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