In Windows 10, the Camera not working is usually due to the faulty drivers. To fix the issue:

Option 1: Replace the Device Driver

  1. Win + X > Device Manager.
  2. Expand Imaging Devices > click on Update Driver Software.
  3. Browse my computer > Let me pick from a list.
  4. USB Video Device > Next.
  5. Close.

The camera should work with the generic device driver.


Option 2: Update or Repair the Camera Driver

Download and install the latest driver from the official website or you can use 3rd party driver tools like Driver Easy.

If you are still having issues after trying these steps, contact our support team

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