To help us figure out the problem and help you fix it, run the following diagnostic tests:

  • Estimate call quality to predict your expected call quality based on you computer and internet speeds. If you a receiving favorable scores, then the quality issue is likely caused by your participant. 
  • Internet speed test to determine your connection speed. Both you and your participant need 500kb/s download and upload speeds to have a good call. 
  • Network stability test to determine the stability of your network. If you get "Network Appears Unstable", then your router or internet service provider (e.g. Comcast) is mostly likely the cause of your quality issues.

Note: These tests will take a few minutes to run.

If a test failed, send a screenshot of results to our support team to help you figure out the next steps. 

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