Like HIPAA, GDPR is an important privacy and security policy for those of you living or servicing people in the EU. We support GDPR on our premium plans. Read on for more information on how allows you to comply with GDPR. 

Update to our Privacy Policy

We have updated our privacy policy to make third party information more clear as well as adding specific GDPR language to it. Check out the Privacy Policy for more information

Enable Custom TOS or Privacy Policy

Because GDPR requires specific opt-in for anyone that needs to comply with GDPR, you will need to upgrade your account to our Professional or Clinic plan so you can enable our custom TOS checkbox for your patients. You can use our Privacy Policy link if you don't have your own you want to use:

We don't store identifiable data of your patients

As with all our Plans we do not store Personally Identified Information about your patients. While certain information might be gathered for system performance and high-level analytics, PHI is not store persistently. 

We'll sign a Data Protection Addendum

Email to sign the EU Data Protection Addendum 

Data centers not in the EU

GDPR does not require that our data centers be in the EU. GDPR allows a company to transfer data outside of the EU as long as practices are put in place to make sure that personal data is properly protected. We are certified under the EU-U.S. and Swiss-U.S. Privacy Shield (pending status) frameworks to satisfy this requirement and also offer up our Data Processing Agreement (DPA). 

Data Subject Right (DSR) request to delete or update data

Any requests to correct, access, or delete information, will be handled by emailing We'll respond to this requests within 3 days. 

GDPR only on premium plans

GDPR requires an additional step that HIPPA does not require. That step requires you to have a Custom TOS checkbox. Our Custom TOS checkbox has always been on our paid plans. 

For any other non legal-specific questions about, reach out to our support team, and we'll be able to help.

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