Since your room URL doesn't change, anyone who knows it can check into your room anytime. To limit access, use a passcode to limit who can enter your waiting room. 

To set a room passcode:

  1. Go to "Account Settings" in the dashboard 
  2. Then expand the "Room Settings" 
  3. Next check the "Use Room Passcode" box 
  4. Create a passcode using letters and numbers
  5. Click "Update" 
  6. Share passcode with your patient

During check in, your patient will need to enter the passcode you set to continue:

Note: Room passcode is available to Professional or Clinic users.

If you have trouble with the room passcode, contact our support team

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