Issues may arise if you have other apps open. To have a successful call exit out of all the apps running in the background. Your phone can run slower if you have multiple apps running (even if they are not currently being used).

To completely exit your running apps (and prevent them from running in the background) you need to 

For iPhone:

  1. Double tap the home button.
  2. Swipe-up the screenshot of the app you want to exit. The app will fly off the screen and release its resources to the OS. Do this with all apps.

For Android:

  1. Launch the recent applications menu. (Depending on the device you will either double tap or hold down the home button)
  2. Tap and hold onto the application. Swipe it to the right.

If you are still having trouble, please email

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