There are four levers you can pull to optimize quality:
- High quality connection: close to Wi-Fi router, good quality router, ethernet cable, high speed bandwidth, no other parties on the network eating up the bandwidth.
- CPU/GPU usage: ensure no high intensity programs are running on the computer.
- High quality camera and mic (this is only really relevant for older devices, but can have a noticeable effect).
- Updated software: your operating system has frequent updates, and for performance reasons it is important to have the most recent update installed.
Call Optimization Feature: Our new Call Optimization feature should help reduce choppy calls.
Ensure these are done on both sides of the meeting, as a poor quality on the other party's end will result in you seeing a poor quality on your side.
If you are still having trouble, please take these diagnostic tests and email the results to firstname.lastname@example.org