There are four levers you can pull to optimize quality:

  1. High quality connection: close to Wi-Fi router, good quality router, ethernet cable, high speed bandwidth, no other parties on the network eating up the bandwidth.
  2. CPU/GPU usage: ensure no high intensity programs are running on the computer.
  3. High quality camera and mic (this is only really relevant for older devices, but can have a noticeable effect).
  4. Updated software: your operating system has frequent updates, and for performance reasons it is important to have the most recent update installed.
  5. Call Optimization Feature: Our new Call Optimization feature should help reduce choppy calls.

Ensure these are done on both sides of the meeting, as a poor quality on the other party's end will result in you seeing a poor quality on your side.

If you are still having trouble, please take these diagnostic tests and email the results to support@doxy.me

 

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