Doxy.me Support

Courtney Larson avatar Brandon Welch avatar Schuyler Welch avatar +2
94 articles in this collection
Written by Courtney Larson, Brandon Welch, and Schuyler Welch and 2 others
Getting Started

Have Your First Call, Clinician Flyer

Courtney Larson avatar
Written by Courtney Larson
Updated over a week ago

Why is Doxy.me free? How do you make money?

Why and how we provide Doxy.me as a free service
Brandon Welch avatar
Written by Brandon Welch
Updated over a week ago

How did you pick the name Doxy.me?

Doxy.me Name Meaning
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Written by Brandon Welch
Updated over a week ago

Webcam Background

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Written by Courtney Larson
Updated over a week ago

Consent Forms

Consent Forms
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Written by Courtney Larson
Updated over a week ago

Custom Terms of Service

How to enable a custom terms of service
Schuyler Welch avatar
Written by Schuyler Welch
Updated over a week ago

Add a Profile Picture

Upload a profile picture via Gravatar
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Written by Courtney Larson
Updated over a week ago

Optimize Call Quality

Call quality
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Written by Gina Sprague
Updated over a week ago

How to get a BAA with Doxy.me

Download a BAA
Dylan Turner avatar
Written by Dylan Turner
Updated over a week ago

Scheduling

Online Appointment Scheduling
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Written by Courtney Larson
Updated over a week ago

Does Doxy.me have mobile apps?

Android and iOS mobile apps
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Written by Dylan Turner
Updated over a week ago

How to invite patient to my Doxy.me room?

What are best ways to share my room link?
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Written by Courtney Larson
Updated over a week ago

Common problems and solutions for clinics and hospitals wanting to use Doxy.me

Solutions for hospitals
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Written by Dylan Turner
Updated over a week ago

Does Doxy.me have a EMR/EHR?

Charting, notes
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Written by Courtney Larson
Updated over a week ago

How do I change the name of my room?

Edit room name
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Written by Courtney Larson
Updated over a week ago

If my room url is always the same, what is stopping patients from coming when they are not scheduled?

Patients checking in
Gina Sprague avatar
Written by Gina Sprague
Updated over a week ago

Give your browser permission to access your webcam and mic

Doxy.me accesses your webcam and mic through your browser
Dylan Turner avatar
Written by Dylan Turner
Updated over a week ago

How to update Chrome or Firefox to latest version

Update browser
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Written by Dylan Turner
Updated over a week ago

How to have a great call on Doxy.me

Our Top 5 tips we tell everybody
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Written by Dylan Turner
Updated over a week ago

Do you have anything I can give to patients about having a successful call?

Patient materials
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Written by Courtney Larson
Updated over a week ago

Minimum System Requirements

To have a successful call
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Written by Brandon Welch
Updated over a week ago
Troubleshooting

Doxy.me Status Page

Status page
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Written by Brandon Welch
Updated over a week ago

Diagnostic Tests

Alright, let's see what's causing the issues...
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Written by Dylan Turner
Updated over a week ago

Microphone not working, no sound

The other person can't hear me, how can I fix it?
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Written by Courtney Larson
Updated over a week ago

Webcam not working, no video

Camera is not recognized by the browser
Gina Sprague avatar
Written by Gina Sprague
Updated over a week ago

Patient not appearing in my patient queue, or patient says I'm offline

Patient says they have checked in, but don't see them in the patient queue, or they say you appear offline
Dylan Turner avatar
Written by Dylan Turner
Updated over a week ago

How do I change my password? I forgot my password.

Password help
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Written by Dylan Turner
Updated over a week ago

Email button not working

Email won't send
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Written by Courtney Larson
Updated over a week ago

Camera Not Working After Windows 10 Update

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Written by Courtney Larson
Updated over a week ago

Audio is lagging behind the video for about 0.5-1 seconds

Poor quality
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Written by Dylan Turner
Updated over a week ago

Audio not working and VDP source as only option

Audio not working
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Written by Dylan Turner
Updated over a week ago

Allow Camera on Mobile/Tablet Devices

iOS iPhone iPad Android Surface Pro
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Written by Dylan Turner
Updated over a week ago

How do I get rid of echo?

Echo
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Written by Brandon Welch
Updated over a week ago

My audio and/or video is choppy

Choppy video
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Written by Courtney Larson
Updated over a week ago

How to update Your Browser

How to update you Browser
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Written by Brandon Welch
Updated over a week ago

Change Camera with Surface Pro Device

Surface Pro
Dylan Turner avatar
Written by Dylan Turner
Updated over a week ago

Change the camera Doxy.me uses during the call

Change camera
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Written by Dylan Turner
Updated over a week ago

Firewall or Network configuration issues

Network firewall
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Written by Dylan Turner
Updated over a week ago
HIPAA, BAA, & Security

Is Doxy.me HIPAA compliant?

Is Doxy.me HIPAA compliant?
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Written by Courtney Larson
Updated over a week ago

Is your platform GDPR Compliant?

GDPR Compliance
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Written by Courtney Larson
Updated over a week ago

Do you support two factor authentication or AAA integration with ActiveDirectory?

Do you support two factor authentication or AAA integration with ActiveDirectory?
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Written by Gina Sprague
Updated over a week ago

Do you record IP or other data of the patients and store it?

Patient data
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Written by Gina Sprague
Updated over a week ago

Do you have access to my camera feed?

Do you have access to my camera feed?
Courtney Larson avatar
Written by Courtney Larson
Updated over a week ago

What is your level of encryption?

Encryption & data integrity
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Written by Courtney Larson
Updated over a week ago

Does Doxy.me meet the Canadian/Ontario requirements for privacy under Ontario regulations "PIPEDA, PHIPA"?

Canada privacy requirements
Dylan Turner avatar
Written by Dylan Turner
Updated over a week ago

Do you provide a consent form for patients for online therapy?

Patient consent forms
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Written by Courtney Larson
Updated over a week ago

In 'Name of Covered Entity" on the BAA, is that my name, or the name of the practice I work at?

Covered Entity
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Written by Courtney Larson
Updated over a week ago

I don't have a NPI number

I don't have a NPI number
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Written by Courtney Larson
Updated over a week ago

How do I know if I need a BAA?

Do I need a BAA?
Gina Sprague avatar
Written by Gina Sprague
Updated over a week ago

Where do I locate the BAA?

How to generate your BAA video
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Written by Gina Sprague
Updated over a week ago

Are Payments HIPAA compliant?

Stripe
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Written by Courtney Larson
Updated over a week ago